Analysis - by Patrick Thornton on Thursday, February 12, 2009 12:47 - View Comments

How not to use Twitter for work

We’re big proponents of using Twitter, but this example below is precisely how not to use it.

Anything you do on Twitter that might endanger your job or career — or make people think you are crazy — is best avoided. National Post technology reporter David George-Cosh uses Twitter for work and recently launched a tirade against a PR person on Twitter over a perceived slight. We think Twitter can be a great business tool, but this is not a good way to use Twitter for work:

sirdavid@aprildunford what the fuck. I called you for comment two days ago. What did you expect when you called me back? Don’t post that shit online

sirdavid@aprildunford furthermore, I called you several times in the afternoon. Don’t be condescending to me when I actually wanted to talk to you

sirdavid@aprildunford how about you stop blasting personal conversations on twitter and call me back. what the hell is wrong with you.

aprildunford@sirdavid All I did was return your call. I didn’t expect you to do anything. Wow. Like, seriously, calm down. 

sirdavid@aprildunford & then repost everything? & then hang up on me & don’t call back? I’ve recorded everything. U don’t look as nice as u put on

aprildunford@sirdavid Dude – I never said who you were. Twitter meet David. David is having a bad day. David, meet Twitter.

sirdavid@aprildunford hey april – fuck you. seriously. fuck you.

sirdavid@aprildunford if u can’t handle any heat from what u post and immediate hang up, fuck u. u know my number. u call if you want to settle. 

aprildunford@sirdavid Re-read what you have just Twittered. Then re-read what I Twittered. Deep breaths David. Calm.

It appears Gregory-Cosh was having a bad day, and this can understandably lead to meltdowns. The problem is that Twitter is not the best place for these kinds of outburst. Gregory-Cosh may find it difficult to use Twitter for work, and this whole episode is a prime example of how using social media can hurt, not help you..

MediaStyle has more on this misuse of Twitter, including comments from the PR person on the receiving end of this outburst. Just remember, Twitter is public. Don’t say anything on the Internet that you don’t want people finding out about.


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  • http://montrealgazette.com/technocite Roberto Rocha

    It’s not just a matter of Twitter being one of the worst places to broadcast your outrage. That kind of reaction would be inexcusable anywhere, from anyone. Journalists have the duty to press sources for quotes, yes, but that doesn’t make them immune from conventions of tact and decorum.

  • http://www.patthorntonfiles.com pat

    @Roberto,

    True, this kind of behavior is not acceptable in a professional environment. But if you do this over the phone or even e-mail, the worst that will happen is that the source or organization may never work with you again. Instead, when you do something like this publicly. you have the ability to ruin your reputation.

  • http://blogs.courierpostonline.com/mojodojo/2009/02/12/how-not-to-use-twitter/ How not to use Twitter | MoJo DoJo

    [...] spend a lot of time talking about how/why journalists should use Twitter. Thankfully, BeatBlogging.org covered the darker side of journo tweets – the how [...]

  • http://community.ecmta.org/blogs/news/archive/2009/05/15/be-careful-what-you-tweet-for.aspx Be Careful What You Tweet For – News: Everything-e

    [...] been other articles in the past on this subject. Are a few that provide some more good examples: – How not to use Twitter for Work – Top 5 Ways NOT To Use Twitter – How Not to be a Key Online Influencer – How to lose your job in [...]

  • http://gosocial.us/marketing-news/be-careful-what-you-tweet-for/ Be Careful What You Tweet For | GoSocial.us : Building Brands in Social Media and Online Marketing

    [...] been other articles in the past on this subject. Are a few that provide some more good examples: – How not to use Twitter for Work – Top 5 Ways NOT To Use Twitter – How Not to be a Key Online Influencer – How to lose your job in [...]

  • http://move-with-mind.com/twitter/be-careful-what-you-tweet-for/ Be Careful What You Tweet For | Move with Mind

    [...] been other articles in the past on this subject. Are a few that provide some more good examples: – How not to use Twitter for Work- Top 5 Ways NOT To Use Twitter- How Not to be a Key Online Influencer- How to lose your job in 140 [...]

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BeatBlogging.org was a grant-funded journalism project that studied how journalists used social media and other Web tools to improve beat reporting. It ran for about two years, ending in the fall of 2009.

New content is occasionally produced here by the this project's former editor Patrick Thornton. The site is still up and will remain so because many journalists and professors still use and link to the content. BeatBlogging.org offers a fascinating glimpse into the former stages of journalism and social media. Today it's expected that journalists and journalism organization use social media, but just a few years ago that wasn't the case.

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